We would strongly advise customers before purchasing, to ensure that the measurements of all entrances and locations are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. Any damage to products must be reported on delivery and any faults or defects must be reported within 3 days. If a product is not suitable you must let us know within 3 days of delivery.
If your purchase does not fit or suit we may issue you with a credit note, less a 25% restocking fee if it is in its original packaging, and less 35 % if it is out of its packaging. Special orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live.
This collection fee may or may not be greater than the original delivery charge as our first delivery charge has been subsidised. You may arrange to return the goods yourself to our warehouse, this must be done by prior arrangement with our staff as you will be issued with a returns number. No return will be accepted into the store or warehouse without an appointment and returns number.
If any item(s) has to be returned/ exchanged, please ensure it is in its original packaging. You should also notify us immediately of the full details of the reason for the exchange and the invoice number against which the goods were purchased.
It would also be very helpful if you could quote the order reference number from the carton(s) of the goods being returned. Please also quote the name of the After Sales person at Wholesale Beds to whom you initially reported your requirement for an exchange.
Please note our Drivers are not authorised to accept ‘Returns’ unless instructed to do so by our After Sales Department, and After Sales cannot give this instruction unless you, the customer, has advised them accordingly. OPERATING PROCEDURES If you are returning goods to our Cash ‘n Carry Department you must give them prior notice of your intention to return goods. Returned goods must be in their original packaging and you must bring with you the invoice on which you were charged for same. Please note that all exchanges are charged and credit notes issued for goods returned. Any claims originating from outside the UK will be handled on an individual basis, with subsequent decision(s) at the discretion of the Company.
LABELLING (GLASS) All furniture incorporating glass is clearly and permanently marked in accordance with BS 7376:2004. All glass is toughened. Additional safety information is supplied in the Assembly Instructions and on the Important Information Label. In the event that you, as a Retailer, assembles a product for sale, the Important Information Label must remain fixed to the product and the Assembly Instructions presented to the consumer at point of sale. Please note the furniture colours shown in this catalogue are approximate only due to the limitations of the print process. Mattresses are used to demonstrate certain beds and bunks. It should be noted that mattresses are available separately, bed and bunk prices do not include mattresses. We reserve the right to alter or modify these procedures at any time on notice.